We’re hiring – Emergency Operation Center Coordinator and Emergency Operation Center Operator
Job location: Romanian Red Cross Headquarter
Duration: 1 year
Attractive salary package. The details will be provided at the interview.
Please send the applications to: hr@crucearosie.ro
Detalii: https://crucearosie.ro/centru-de-resurse/cariere
JOB OFFER – Emergency Operation Center Operator
Job duties and responsibilities
Efficient analysis and information gathering:
• conduct effective analysis of inquiries from local branches in the shortest possible time, ensuring all relevant information is gathered to understand the issue and its context.
Activation and compliance with standard operating procedures:
• activate responses in accordance with standard operating procedures and instructions received from the manager, aligned with the competent authorities for managing second-level requests from local branches.
Effective communication:
• communicate exhaustively, accurately, and functionally in response to the needs utilizing available tools effectively.
• convey trust and positivity in all interactions with stakeholders.
Problem resolution:
• monitor the management of second-level requests from various stakeholders.
Execution and adherence to additional assigned tasks:
• ensure the performance and compliance with additional activities assigned by the manager.
• consistently apply standard operating procedures.
Operational planning and execution:
• participate in the development and implementation of emergency response plans and procedures, adaptable to both day-to-day operations and emergency situations.
• support the operational execution of these plans, contributing to timely and efficient responses, and adapting to shift work, on-call duties, or remote working conditions as needed.
Team collaboration:
• engage in team-building activities, fostering a collaborative environment and clear communication among staff members, ensuring readiness for both regular and emergency scenarios.
• engage in regular review and assessment of emergency response strategies and procedures, with a focus on both day-to-day activities and emergency readiness.
• contribute to improvements based on lessons learned, best practices, and evolving trends in emergency management, balancing the needs of daily operations and emergency response capabilities.
Profile (Position Requirements)
Education: High School Diploma
Technical skills
Excellent knowledge of computer systems and the use of Office software package
Knowledge of data visualization (preferably Power BI) – Preferred
Proficiency in information management and data analysis
Familiarity with the operations of the Romanian Red Cross – Preferred
Other Requirements – Valid driving license
Languages
Proficiency in English
Knowledge of additional languages – Preferred
Core Competencies
- Ability to work under pressure in a fast-paced environment
- Strong analytical and problem-solving skills
- Flexibility, punctuality, reliability, ability to work independently
- Commitment to humanitarian values
- Ability to work as part of a team and respect the chain of command
- Ability to work to tight deadlines and handle multiple tasks
JOB OFFER – Emergency Operation Center Coordinator
Job duties and responsibilities
Coordinate response efforts:
• Act as the primary point of contact for all emergency response initiatives.
• Facilitate effective communication and coordination between various stakeholders, including governmental bodies, NGOs, and community organizations.
Operational planning and execution:
• Develop and implement emergency response plans and procedures.
• Oversee the operational execution of these plans, ensuring timely and efficient responses to emergencies.
Decision-making and problem-solving:
• Make critical decisions during high-pressure situations to mitigate risks and manage crises.
• Analyze complex situations quickly and provide clear, strategic solutions to problems.
Team building and management:
• Build, train, and lead a multidisciplinary team capable of operating in high-stress environments.
• Foster a collaborative environment, ensuring clear communication and effective teamwork among staff members.
• Conduct regular training and drills to ensure team preparedness and competency in emergency response.
• Effectively coordinate a large team of professionals, ensuring optimal human resource management and maintaining high operational standards even in high-pressure situations.
Stakeholder engagement and collaboration:
• Build and maintain strong relationships with key partners and stakeholders to enhance cooperation and resource integration.
• Represent the organization in meetings, forums, and discussions, effectively communicating the organization’s mission and response strategies.
Resource management:
• Manage the allocation and mobilization of resources (human, material) during emergencies.
• Ensure resources are used effectively and efficiently, optimizing the response impact.
Reporting and compliance:
• Prepare comprehensive reports on emergency incidents, response activities, and outcomes.
• Ensure all operations and procedures comply with relevant laws, regulations, and organizational policies.
Continuous improvement:
• Regularly review and assess emergency response strategies and procedures.
• Implement improvements based on lessons learned, best practices, and evolving emergency management trends.
Profile (Position Requirements)
Education: Bachelor’s degree in Management or related field
Experience
- Minimum 3 years of professional experience in management of crisis situations
- Experience working with staff and volunteers.
- Proven track record of coordination in complex situations
- Experience in undertaking and managing information and data
- Familiarity with the operations of the Romanian Red Cross – Preferred
- Experience with national emergency management organizations – Preferred
Knowledge & Skills
- Strong leadership and decision-making skills
- Excellent communication and interpersonal skills
- Expertise in team building and providing training
- Proficiency in information management and data analysis
- Strong ability of writing procedures
- Valid driving license
- Knowledge of Romanian emergency management Laws*
- Languages
- Proficiency in English – Required
- Knowledge of additional languages – Preferred
Core Competencies
- Ability to work under pressure in a fast-paced environment
- Strong analytical and problem-solving skills
- Flexibility, punctuality, reliability, ability to work independently
- Commitment to humanitarian values
- Ability to nurture collaboration and teamwork
- Ability to work to tight deadlines and handle multiple tasks
Attractive salary package. The details will be provided at the interview.